Join Our Team
At Power Watch Systems, we are dedicated to providing top-tier service and exceptional customer experiences throughout the entire generator lifecycle. As a full-service generator dealer, we pride ourselves on our commitment to quality, professionalism, and customer satisfaction. We are looking for motivated and dedicated individuals to join our team as office staff and field technicians.
Why Work With Us?
- Commitment to Quality: Our dedication to quality is unmatched. We ensure that every project, whether big or small, is executed with precision and care.
Customer-Centric Approach: Our customers are at the heart of everything we do. We strive to exceed their expectations by delivering superior service from the initial consultation to post-installation support. - Professional Growth: We believe in continuous improvement and professional development. Our employees have access to ongoing training and career advancement opportunities.
- Supportive Work Environment: We foster a collaborative and supportive environment where every member is valued and respected.
- Work Benefits: PTO, Birthday PTO, 401k, Medical benefits
Open Positions
Customer Service Representative
Location: Eagleville, PA / Audubon, PA
Job Type: Full-time
Salary: $20.00 - $22.50 per hour
Company Description
Power Watch Systems (PWS), a leading Power Pro Elite + dealer with Generac, specializes in the installation of standby generators and electric vehicle chargers. We are committed to delivering exceptional service in a positive and collaborative work environment. We are a rapidly growing home services business dedicated to providing our customers with professional, dependable, and exceptional service. Our team is committed to delivering the best customer experience, and we are looking for applicants who share those values.
Position Overview:
As a Customer Service Representative at PWS, you will be the frontline ambassador for our rapidly growing home services company, playing a pivotal role in delivering outstanding service and ensuring the smooth operation of our office. You will manage inbound and outbound communications, address customer concerns, schedule service appointments, and provide essential administrative support to our team. By embodying our commitment to exceptional customer service, you will help drive customer satisfaction, foster long-term relationships, and contribute directly to the continued success and expansion of PWS. Your ability to navigate service management software and coordinate effectively with our field technicians will be crucial in delivering seamless and efficient service experiences, ultimately enhancing our overall customer experience and supporting our growth.
Main Responsibilities:
- Perform a variety of duties including answering phones, data entry, and clerical duties.
- Manage and coordinate schedule for sales and service calls.
- Develop and manage marketing ideas and social media applications.
- Follow up with customers regarding contracts and service work.
Qualifications/Requirements:
- 1-2 years of administrative support experience.
- Strong Microsoft Office skills.
- Strong interpersonal and organizational skills.
- Experience with Service Titan and/or QuickBooks Online is a plus.
- A proactive attitude and ability to multitask effectively.
Benefits:
- Competitive hourly pay with opportunities for overtime.
- Comprehensive health, dental, and vision plans.
- 401k and health benefits offered after a 90-day probationary period.
- Professional development and training opportunities.
- A supportive and collaborative team environment.
- Generous vacation and holiday package.
- Work-life balance with no weekends and flexible hours.
Why Join PWS?
Joining PWS means becoming part of a dynamic team that values expertise, commitment, and customer satisfaction. If you're passionate about power systems and eager to contribute to a growing company that recognizes and rewards excellence, we'd love to hear from you!
Application Process:
Ready to join our team? Apply now by submitting your resume and a cover letter detailing your relevant experience and why you would be a great fit for Power Watch Systems. We look forward to hearing from you!
Generator Service Technician
Location: Eagleville, PA / Audubon, PA
Job Type: Full-time
Salary: $25.00 - $30.00 per hour
Company Description
Power Watch Systems (PWS), a leading Power Pro Elite + dealer with Generac, specializes in the installation of standby generators and electric vehicle chargers. We are committed to delivering exceptional service in a positive and collaborative work environment. We are a rapidly growing home services business dedicated to providing our customers with professional, dependable, and exceptional service. Our team is committed to delivering the best customer experience, and we are looking for applicants who share those values.
Position Overview:
As a Generator Service / Installation Technician at PWS, you will be crucial in ensuring the safety, reliability, and peace of mind for our residential clients by maintaining and repairing generator systems. Your responsibilities include executing diagnostics, running control and power wiring, conducting preventative maintenance, and providing top-notch installation services. Working both independently and with our installation teams, you'll ensure projects are completed safely and efficiently while maintaining clear communication with customers and collaborating with office support to enhance the overall customer experience. Your expertise directly impacts the reliability of our clients' power systems, reducing downtime and safeguarding against outages. Equipped with the latest tools and ongoing training, you'll play an indispensable role in upholding PWS's reputation for quality and customer satisfaction, contributing to our growth and mission to deliver exceptional service.
Main Responsibilities:
- Participate in the installation of generator systems, ensuring all control and power wiring is expertly run and terminated in panels.
- Perform preventative maintenance on generators to ensure optimal performance.
- Diagnose and troubleshoot generator issues, executing necessary repairs efficiently.
- Work independently or collaborate with the installation team to complete projects to the highest standards.
- Communicate effectively with customers and office support to ensure seamless operations.
- Complete work orders with accuracy and attention to detail.
- Maintain and manage truck inventory to ensure all tools and parts are readily available.
- Adhere to all safety protocols and company policies.
- Take on additional duties as assigned to support the team and company goals.
Qualifications/Requirements:
- Minimum of 2 years of experience in generator installation and repair.
- High School Diploma or equivalent.
- Valid driver's license with a clean driving record.
- Experience with Service Titan a plus.
- Full-time position working Monday to Friday.
- Availability for on-call shifts after normal working hours may be required.
- Ability to lift up to 100 lbs.
Benefits:
- Competitive hourly pay with opportunities for overtime.
- Comprehensive health, dental, and vision plans.
- 401k and health benefits offered after a 90-day probationary period.
- Professional development and training opportunities.
- A supportive and collaborative team environment.
- Generous vacation and holiday package.
- Company-provided uniforms.
- iPad and GPS provided for work use.
Why Join PWS?
Joining PWS means becoming part of a dynamic team that values expertise, commitment, and customer satisfaction. If you're passionate about power systems and eager to contribute to a growing company that recognizes and rewards excellence, we'd love to hear from you!
Application Process:
Ready to join our team? Apply now by submitting your resume and a cover letter detailing your relevant experience and why you would be a great fit for Power Watch Systems. We look forward to hearing from you!
